About us
Training on the Telephone is the creation of Kevin Green. A training professional that started a telesales career within one of the UK’s best known insurance company’s, quickly rising to become one of the organisations top sellers, frequently appearing in the Sales floor’s ‘Top 10’ league table on a consistent basis.
Attributing much of this success to being service focused in a very competitive sales environment, he then embarked on a journey to recreate his approach with sales teams of his own through several years spent within sales management.
After getting bitten by the thrill of seeing others succeed through effective training and coaching, Kevin applied to be the Training Manager for a new contact centre and got a chance to create a complete training function for new Sales and Service staff which grew to be 500 strong within 2 years.
Eventually, Kevin became responsible for the training function of contact centre staff at 6 locations nationally, achieving results that saw his efforts recognised with a Chief Executive award.
Kevin is CIPD qualified an accredited personal and business coach and a licensed NLP practitioner.
Testimonial
“Professional, considerate, promised to deliver and delivered what was requested on time and in accordance with the organisational requirements, delegates feedback was excellent, evaluation copies provided and follow up meeting arranged. A pleasure to deal with - would definitely use again.
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Training Manager
“I have worked with Kevin and his company for the benefit of my employees. The feedback and results achieved have been excellent and the skills learned have been extremely beneficial.
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Chairman
Pearsons Digital Communications
“I have known Kevin for sometime and am happy to offer my thoughts in regards to his Knowledge/Skill & Impact. I came across Kevin for the first time as the Head of Leadership & Learning for RBS Insurance (Churchill & Direct line); Kevin was the lead on developing the Telesales & Teleservice skills and competency base. This was a highly pressured and fluid environment, with ever changing political, product, legal and resource demands, within this environment Kevin was able to demonstrate incredibly high levels of personal knowledge, intuition, problem solving and team motivation that was a key part of the success of those enterprises at the time. Kevin is himself highly knowledgeable, honest and savvy, you’d do well to consider him for any enterprise.
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Principal Consultant
Leadership
“Hi Kevin, thanks for your email and invoice. All our staff have said how much they have enjoyed the training (that’s not often said about training!), so I’ve cleared it with our MD Neil to train all new staff with you to ensure we have the best performance on the phone. So you will hear from me again.
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HR Manager
Charterfields
“My company does a lot of its business over the telephone. As such, I recognise how important it is to have our company well represented when talking to clients. I am happy to say that the training, advice and guidance we have received from ‘training on the telephone’ has been of a very high standard and has made a positive difference to our telephone effectiveness and can be recommended.
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Managing Director
Supply Chain Recruit
“Having known and worked with Kevin for over 8 years, I am confident in recommending the value he will bring to your organisation and the impact he makes with individuals through the expertise he brings in the field of telephone skills..The energy, enthusiasm and professional focus he brings are highly infectious and the positive angle of how much more can be achieved by improving telephone skills, achieves brilliant and sustainable results.
He has that illusive combination of knowledge, skills and experience, delivered through a highly engaging interpersonal style, that gets people to want to try new things and be open minded about what they can achieve. Having walked the talk (consistently topping the Churchill best sellers league tables), he understands first hand the challenges and mindset people need to wrestle with and can relate to people in a way that enables them to believe in themselves in a different way. His results are outstanding and his diligent pursuit of making a difference means he really does!”
Director of Leadership Services
Blue Sky Performance Improvement