Case Studies
Telesales Team increase performance by £36k in one month
We have worked with one of the UK’s Top 5 insurance companies and was invited to train & coach one of the lower performing teams. This was a trial with a view to rolling out our training should our work with the pilot team be succesful...
'15 years of business – just by the way the phone was answered'
This scenario is about a a gentleman (Peter) who, as a part time but paid hobby, bought cheap cars, did work to them, got them through the MOT and then sold them on for a small profit. One car that was purchased needed a complete set of new tyres. Peter grabbed the Yellow Pages and called the first company listed. The phone was answered quickly but in a hurried and very muffled tone which made the company unidentifiable…
Six figure contract lost through lack of enthusiasm and service on the telephone
This case involves a large organisation that was negotiating the lease on a fleet of campany cars for its Management Team. The deal had been negotiated all the way through by representatives of the lease hire company and the Senior buyer for the organisation...