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The feedback and results achieved have been excellent and the skills learned have been extremely beneficial.
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All our staff have said how much they have enjoyed the training
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the training, advice and guidance we have received from ‘training on the telephone’ has been of a very high standard and has made a positive difference to our telephone effectiveness and can be recommended.
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“

I have known Kevin for sometime and am happy to offer my thoughts in regards to his Knowledge/Skill & Impact. I came across Kevin for the first time as the Head of Leadership & Learning for RBS Insurance (Churchill & Direct line); Kevin was the lead on developing the Telesales & Teleservice skills and competency base..
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Having known and worked with Kevin for over 8 years, I am confident in recommending the value he will bring to your organisation and the impact he makes with individuals through the expertise he brings in the field of telephone skills..
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“

A pleasure to deal with - would definitely use again
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How it works

We have put this site together with you in mind. We hope that it comes over in a straight forward manner. If yes, great. If no, please send us an email using "Contact Us" to give us feedback. Also, the notes below should give you a good outline of the customer journey.

Browse our site and explore course options that fit well with your needs.

Book and pay now simply, easily and securely with PayPal, cheque or by credit / debit card over the phone.

A delegate joining pack will be sent to the email address supplied at the time of booking within 5 working days of the training event (time of booking permitted).

If you would like the info pack to be sent directly to the delegate – please send an email to: info@trainingonthetelephone.co.uk indicating the delegate name and email address.

Dial into the telephone number issued within the delegate info pack 5 minutes before the listed event time to ensure a punctual start and enjoy a great training session!

A full handout pack & certificate of completion will be emailed to the delegate within 5 working days of the event for technical reference and evidence of professional development.