Building Effective Relationships
Audience
Most of our telephone interactions are short. This course is ideal for those who wish to build effective relationships quickly with their customers and colleagues in order to achieve more in less time
Objectives:
By the end of this course, delegates will be able to –
- Demonstrate and present an excellent first impression
- List at least 3 skilful techniques for effective rapport building
- Adjust style and technique for each customer to achieve better solutions
Course Content
- The power of first impressions and how to make a positive one
- The decisions our customers make about us in the earliest part of our phone calls
- Rapport, what it is, what it isn’t and how to build it
- Attitudes are contagious – is yours worth catching?
- Making a difference
Benefits
- Improved performance through more effective relationships
- Improved customer retention
- Certificate of completion as a record of professional development