Customer Objections…an opportunity?
Audience
This course is for delegates that want to improve sales performance after the customer says ‘no’ and want to know how to keep the sales door open to achieve more productivity
Objectives:
By the end of this course, delegates will be able to –
- View, consider and treat customer objections more positively
- Demonstrate at least 3 professional techniques for overcoming objections
- Keep the sales door open in the face of objection – not rejection
Course Content
- What are objections?
- Requests for more information
- What was left out of your sales presentation?
- Burning Sales opportunities
- Balancing persistence with acceptance
- Techniques to keep the door open and win more sales
Benefits
- Increased sales performance by converting ‘no’ to ‘yes’
- Improved customer satisfaction levels and staff confidence
- Certificate of completion as a record of professional development