Get up - staying up
Audience
This course is for anyone who handles high call volumes that are similar in style, content and length and who need to re-energise and renew levels of enthusiasm and motivation in order to be effective.
Objectives:
By the end of this course, delegates will be able to –
- Discuss and list the issues that effect day to day levels of motivation
- Identify at least 3 techniques that can be applied to manage levels of personal motivation and enthusiasm
- Implement effective strategies for personal reinvention to be applied on the telephone
Course Content
- Bringing life and energy to routine tasks
- Making a difference to our callers day’s
- Achieving job satisfaction from routine
- How to ‘get up’ and ‘stay up’ when we need to be
- Fast, effective boosts of enthusiasm
Benefits
- Increased morale and enthusiasm
- Greater effectiveness and performance
- Certificate of completion as a record of professional development