Outstanding Customer Service
Audience
This course is ideal for people that would like to improve their levels of service beyond just the requirements of the role and move from serving customers to delighting them.
Objectives:
By the end of this course, delegates will be able to –
- Discuss the reasons why outstanding customer service is a real competitive advantage
- Demonstrate why ‘it’s not that hard to do’
- Implement new techniques and style into the call in order to delight customers
Course Content
- What is customer service
- Under promising, over delivering
- Delighting our customers and making a difference
- Examples of outstanding customer service
- Putting it into practice
Benefits
- Improved Customer satisfaction
- Reduced complaints
- Certificate of completion as a record of professional development