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the training, advice and guidance we have received from ‘training on the telephone’ has been of a very high standard and has made a positive difference to our telephone effectiveness and can be recommended.
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“

I have known Kevin for sometime and am happy to offer my thoughts in regards to his Knowledge/Skill & Impact. I came across Kevin for the first time as the Head of Leadership & Learning for RBS Insurance (Churchill & Direct line); Kevin was the lead on developing the Telesales & Teleservice skills and competency base..
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“

The feedback and results achieved have been excellent and the skills learned have been extremely beneficial.
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“

A pleasure to deal with - would definitely use again
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All our staff have said how much they have enjoyed the training
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Having known and worked with Kevin for over 8 years, I am confident in recommending the value he will bring to your organisation and the impact he makes with individuals through the expertise he brings in the field of telephone skills..
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