Terms and Conditions

While we appreciate the need for flexibility in business, the following terms and conditions apply so that we can provide a sense of guidance and structure for our customers.

Booking and Payment

• Attendance of training should be paid for in advance of attendance. With exception, it is possible to book onto a course on receipt of a written order (email or letter) quoting a purchase order number where applicable
• Generally, once booked and paid for, refunds for training fees will not be provided
• Delegates that are booked onto a course but are unable to attend due to exceptional circumstances can move their booking to the next course available

Delegate Housekeeping

• Delegates should sign in for their training 5 minutes before the scheduled time as all training will commence promptly at the stated time
• So as not to disrupt the session, delegates signing in late for training may be unable to join the session and will forfeit the training fee
• Delegates should read and adhere to the pre-course information provided so as to get both the maximum benefit from the session and so that the training can be facilitated in a professional and structured manner