The Personal Effectiveness Series
Be inspiring and impact each call positively with techniques and strategies that will enhance your communication, persuasion and professional credibility. Manage your time and your calls with greater confidence.
Courses
Building Effective Relationships
Most of our telephone interactions are short. This course is ideal for those who wish to build effective relationships quickly with their customers and colleagues in order to achieve more in less time
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Call and Time Management
This course is ideal for people who want or need to increase their overall call time management. It is designed to give control and influence around how the call can progress while still delivering excellent levels of customer service.
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Get up - staying up
This course is for anyone who handles high call volumes that are similar in style, content and length and who need to re-energise and renew levels of enthusiasm and motivation in order to be effective.
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